Voicemail

SAMSUNG Voicemail offers advanced call facilities and puts the user in control by allowing voice messages to be left when staff are busy or out of the office. Users can record their own personal greetings (busy, no answer, out of office, on holidays).

As well as standard Voicemail functionality at the touch of a button, users can access a host of other features:

  • create and send messages to a group (sales, support group)
  • record important conversations and even personal reminders
  • remotely access voice messages
  • change automatic greeting based on time and date
  • forward messages direct to mailbox
  • screen calls through answer machine emulation

Samsung Voicemail systems can also be configured to provide additional features of:

  • Automated Attendant
  • Call Queuing
  • Email Gateway – voicemail to email
Messaging Solutions Brochure PDF

 

CTI Applications

Samsung OfficeServ CTI provides you with a link between two previously separate systems, your telephone system and your PC, utilising the full power of both.
OfficeServ CTI improves the way your organisation communicates – externally and internally, desktop to desktop, by phone, email and fax.

Some of the CTI applications available are:

OfficeServ Easyset – A simple PC based application that allows you to configure your OfficeServ handset to your specification.

OfficeServ Call – Allows dialling from the desktop and integration with Microsoft Outlook and other database applications.

OfficeServ Operator – An easy to use PC-based console specifically designed for high traffic applications.

OfficeServ Dataview – Provides statistical reports and real time monitoring on the call traffic of a Samsung OfficeServ system.

CTI Applications Brochure PDF

 

OfficeServ Mobex

Mobility is more about connectivity, being in contact, than it is about moving around on the phone. In today’s competitive business environment being properly ‘connected’ is more important than it’s ever been.

The Samsung OfficeServ Mobex application enables you to set a personal virtual ring group of up to 5 alternative numbers (mobile phone, home office, alternate office, workshop, etc.) which will simultaneously ring when you are away from your main phone.

You will remain always in contact, and will never miss that important call again. The Mobex application allows you to make and receive calls from your mobile through the OS 7000 System as if you were at your desk. Managing calls through the system allows you to maintain the central benefits of call control, operator console, voice mail, call recording, etc.

The key in all this is that contacts can reach you via one single number.

The OfficeServ Mobex Feature set is available in Version 4.3 of the software and can be supplied on all members of the OfficeServ 7000 range.

The Samsung OfficeServ Mobex application is delivered in two variants – Standard and Executive.

OfficeServ Mobex Flyer PDF